Privacy Policy

Last Updated: January 2025

RGB Room Lights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rgbroomlights.com and purchase our products.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
• Account Information: Username, password, and preferences if you create an account
• Communication Data: Information you provide when contacting customer support or subscribing to our newsletter

We also automatically collect certain information when you visit our website:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages viewed, time spent on pages, links clicked, and other browsing behavior
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

2. How We Use Your Information

We use the collected information for various purposes:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your orders, account, and customer service inquiries
• Send promotional emails about new products, special offers, and updates (with your consent)
• Improve our website functionality and user experience
• Analyze website traffic and customer behavior to optimize our services
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms and conditions

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers, analytics providers)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share information

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic through Google Analytics and Facebook Pixel
• Provide personalized content and advertisements
• Maintain shopping cart functionality

You can control cookie preferences through your browser settings. However, disabling cookies may limit website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails via the link in our communications
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data for certain purposes

To exercise these rights, contact us at info@rgbroomlights.com or call +442728965525.

7. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this page regularly for updates.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RGB Room Lights
61 Isabella Bypass North Steve
RG27 8PG, United Kingdom
Email: info@rgbroomlights.com
Phone: +442728965525
Registration No: 03368746

13. UK GDPR Compliance

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing your personal data include:

• Contract performance (processing orders and deliveries)
• Consent (marketing communications)
• Legitimate interests (improving our services and preventing fraud)
• Legal obligations (tax and accounting requirements)